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FAQ

How do you ship your Pantry boxes?

We ship in temperature controlled boxes via UPS 2-day ground and UPS 2-day Air within the continental United States. UPS 2-day ground is only available in CA, NV, OR, AZ, and UT.  Orders to all other locations are shipped via UPS 2-day air. UPS Overnight may be selected at checkout.

Is there a deadline for shipping?

Yes, in order for an item to ship in the week ordered, orders need to be received by 6 pm PST on Tuesday. Any order received after 6 pm PST on Tuesday will be shipped on the following Monday.

When do you ship your orders?

We ship only on Mondays and Tuesdays. 

Can orders be shipped to PO boxes?

No. As we use UPS, we cannot ship to PO boxes.

Do you keep the cheese cool during shipment?

Yes. We use Nordic Drain Safe® ice.

Do you use recyclable packaging?

Yes. Our corrugated cardboard box and Tempguard® insulated liners are 100% recyclable. For cooling, we use Nordic Drain Safe® ice, which may be reused or safely drained.

How do you select the products that you include in your Pantry Boxes?

We source directly from recognized California brands with award-winning products and from up-and-coming family owned producers. In all cases, we partner with producers who practice sustainable farming, focus on evolving their craft, and use the best available local ingredients. If you are interested in working with us, please reach out to eats@munchery.com.

Can you send Pantry Boxes as gifts?

Yes. You can send Pantry Boxes as gifts. During the checkout process, you can  include a gift message that will be printed on the packing slip.

Can you help me process my corporate gifts?

Yes, if you would like us to process a large order for you, please contact us at eats@munchery.com and a member of our team will get back to you as soon as possible. 

Do you have a physical address for pick-up?

No. All our product sales are online.

What is your return policy?

We can’t accept returns because of the nature of the products, but if there is an issue please contact us at eats@munchery.com.

How can you be reached?

We can be reached by email at eats@munchery.com, by phone at 1-855-672-6879, or by mail at 315 Montgomery Street, 9th Floor, San Francisco, California 94104. We are available Monday through Saturday, 9 am - 5 pm PST.